Accounts: Differentiate billing contact from on-site contact on accounts

When an account has multiple contacts, the platform today only marks one as ‘primary.’ There's no way to designate which contact is the billing contact (where invoices and payment-related emails go) versus the on-site contact (who the technician calls when they're on the way). For commercial accounts especially, these are typically different people: invoices go to payables@xyzbusiness.com, but the technician needs to call John Smith on his cell.

Adding a contact role on the account record (Billing / On-Site / Primary / Other, etc.) would let downstream behaviors default sensibly: invoice emails route to the billing contact, service-call notifications route to the on-site contact, etc. The data layer change is small. The value depends on the role driving downstream defaults — without that, you've added a label nobody acts on.

What contact roles does your shop actually use today, and which downstream behaviors should they drive? Drop a comment with your specific scenario — voting and comments here will help define which role types matter most and which defaults are worth wiring up first.