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Hi @Guest part of this exists today: in the chat panel, open the chat settings and turn on Desktop Notifications, and your browser will pop a notification when a message arrives, even if you're on another tab. There's no sound yet, and the mobile app doesn't send a push notification for chat messages — both are fair asks. We're looking at a sound alert in the web app, and push for chat is on the mobile team's list. No dates, but you're not the only one asking.